Frequently Asked Questions
Everything you need to know about shopping with Edward Meller.
What is Edward Meller's return policy?
We offer a 30-day return policy for all full-priced items. Products must be in their original, unworn condition and in the original packaging. Sale items are eligible for store credit only, unless deemed faulty.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days for metropolitan areas. Please allow additional time for regional deliveries.
How do I determine my correct size?
Most of our footwear follows European sizing. We provide a detailed size guide on each product page that includes measurements and conversions to US and UK sizing to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer 'Buy Now, Pay Later' options via Afterpay and ZipPay, as well as PayPal for secure transactions.
Where are your shoes manufactured?
Edward Meller is proud to partner with artisan factories across Europe, primarily in Spain and Italy, to ensure the highest quality craftsmanship and premium leather materials.
Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and the weight of the order.